THE BENEFITS OF LIVE CHAT SOFTWARE

GENERATE LEADS

Collect your website visitor’s name, phone number, and email address.

INCREASE SALES

Generate business growth and improve your conversion rate

IMPROVE CUSTOMER SATISFACTION

Answer your visitor’s questions instantly reduces long phone wait times.

PROMOTE PRODUCTS AND SERVICES

Advertise your products and services at the bottom of the chat box with an image and text.

IMPROVE QUALITY CONTROL

Get instant detailed reports, transcripts and statistics.

PREVENT CART ABANDONMENT

Make shopping on your website easier and more comfortable for hesitant visitors looking to do business on your website.

REDUCE CALL VOLUMES

Live Chat is great for technical support, pre-sales and registration. Unlimited canned messages allow agents to answer your website visitor’s chats quickly.

MANAGE BUSY PERIODS

Call Centre Agents are capable to handle more than one chat at a time. Multiple agents could chat with one visitor at a time to help.

24/7/365 SUPPORT

The internet doesn’t shut down after hours and either should your website. We also provide 24/7/365 call center support if you not able to do this on your own. If you are offline customers can leave a message.

  • Pay As You Go
  • FREE
  • 24 – 7 – 365

          Pay Only for Qualified Leads

            Name + Phone Number

    Name + Email

       Answer Qualifying Question

           $10 Per Qualified Lead

          No Leads = Nothing to Pay

       Standard Reports Given Each Month

  • You Monitor It Yourself Monthly
  • $25
  • Full Access and Control Panel

    Review How your Agents Do On Chats

    Assign Tasks to Agents “Things to Do Screen”

    Create Advertisements and specials to Website Visitors

  • Half & Half Monthly
  • $150
  • We monitor with you 24-7-365

       $4.00 per qualified chat

        Name + Phone Number

    Name + Email Address

    Review How your Chats Are Being Handled

    Jump In and Take Over a Chat

    We will monitor it if your unable too

THE BENEFITS OF LIVE CHAT SOFTWARE

Live Chat Media Productions Inc. software has numerous unique features which make our live chat system by far the most advanced live chat software on the market.

 

CHAT BOX ICON

Have our graphic design team create a chat box icon for you or choose from our icon library.

THE HELP SYSTEM

The Help system is remarkably helpful, but in order to use it effectively you need to spend a few minutes learning how it is organised.

Searching:

Search within the help file using / like you would when searching any file.

Each week (or more often if you prefer), read a new section from the Help pages to learn something new!

CHAT IN BANNER SEM / PPC ADVERTISING

Website visitors who see a live chat banner ad can initiate a one to one live chat session with the advertiser without having to leave the website that displays the banner ad. Using Live Chat Manners Banners will deliver more effective banner advertising by providing a personal communication channel with the advertiser achieved by a click.

 

Look at the sample banner ad:

CHAT STATISTICS

Chat Statistics can be broken down per day/domain/campaign/department/chat category/costs and export these to a pdf file for the specified time interval. Reports exported from here and are sent to our clients that ch.oose our Pay as You Go feature 

HISTORIC CHATS

Here you can browse through all historic chat transcripts by calendar day. These are automatically archived and can be accessed by any operator with administrative rights to the account. Users without administrative rights will only see their own chat transcripts.

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