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January 14, 2018

PROACTIVE CHATS ARE ON THE RISE

Change is inevitable, change is a lifetime process.  Proactive chats are fast replacing the traditional Reactive chats that have dominated the market for a long time. Proactive chats are initiated when a website visitor triggers a set of predefined behavior metrics. Reactive chats on the other hand are initiated when a contact center responds to […]

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January 1, 2018

BENEFITS OF LIVE CHAT

The future of business “customer service” operations and equipment greatly lies on Live Chat support. Live Chat Media Productions Inc. offers 5 different “Live Chat” packages that guarantees several benefits if correctly implemented. “Live Chat” software was among the top customer support and feedback applications present in the market seven years ago. Some of the […]

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December 31, 2017

THE THREE ENTRANCES TO YOUR BUSINESS

Every business has its own preferred entrance platforms. Basically there are three entrances to a business: Internet Front door phone A company can decide to explore one or all of the three platforms depending on the nature and activity level of the business. The front door and phone entrances are almost common to all while […]

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July 17, 2017

REAL ACTORS AND ACTRESSES COMMUNICATING WITH YOUR ONLINE VISITORS

Live Chat Media Productions Inc. has incorporated a Live Chat Media Virtual Spokesperson. A Live Chat Media Virtual Spokesperson does almost the same thing as Live Chat Media Agents except that they don’t respond to customer enquiries. A Live Chat Media Virtual Spokesman is a real life professional that engages your online customers in listening. […]

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April 11, 2017

LOWERING YOUR CALL CENTRE OPERATING COSTS

Businesses take many measures aimed at lowering call center costs periodically. Today companies are doing survey studies to develop techniques that will help lower call center operating costs. Live Chat Media Productions Inc.  Live Chat Media support systems’ are designed to help you maximize your sales and output while you keep your expenses at a […]

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December 5, 2016

LIVE CHAT SOFTWARE BECOMING THE #1 SOURCE FOR ONLINE BUSINESS

Online business has grown to a $220 billion industry in just a few years. With 61% of global internet users researching products online there is need to explore this untapped potential in Live Chat support systems. It is incomprehensible to imagine customers from the Southern America accessing a store in America using the internet as […]

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November 1, 2016

CHOOSING THE RIGHT VIRTUAL SPOKESPERSON

Just like the Logo is clear, relevant and self-defining, so should the Virtual Spokesperson. He/she should have the ability to clearly bring out the company’s ‘personality’. Picking the right spokesperson can drive sales by building trust and increasing your company’s credibility. There is always an attractive actor or actress to welcome your online visitors. Before […]

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May 31, 2016

TRAINING FOR SUCCESSFUL LIVE CHAT AGENTS

Every company strives to entertain only the best practices in the industry. The increased adoption Live Chat is gaining in the industry in the recent years has prompted for appropriate training for our Live Chat Agents. Agents should have what it takes to steer customer services toward the path of becoming a customer. Being a […]

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December 18, 2015

BENEFITS OF LIVE CHAT MEDIA PRODUCTIONS INC. MONITORING YOUR WEBSITE

At Live Chat Media Productions Inc. we strive to bring the best marketing services to businesses which bring their marketing messages to life. We have 3 Live Chat packages in place that that allow our Live Chat Media Agents effectively monitor your website on your behalf. We make your website stand out, get you leads, […]

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September 11, 2015

HEAT MAPS VS. REAL TIME CLICK OF A CAMERA

Every serious company will always be on the verge of monitoring the activity level on their website. Monitoring the usability and visitor-customer conversion rates is the key to website monitoring. Web heat maps are used to view the webpage areas frequently scanned by online visitors. Live Chat Media Productions Inc. on the other hand has […]

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